All systems are good

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  • Services

    Status of our phone services and products.

    • Voice Platform

      Status of our Voice Platform Portal or Services

    • Messages (SMS/MMS)

      SMS and MMS features and portal.

    • Meetings
    • Network Controllers

      Portals for managing your local network and WiFi.

  • Sites

    Status of the systems we use to support and power our resources for you.

    • Website

      Our primary web sites.

    • Support and Billing

      Our online billing system and customer support systems.

  • iOS and Android Apps
Previous Incidents

[Complete] US-Central Planned Maintenance

Began: Ended: Duration:
  • Voice Platform

In response to today issues, we are conducting emergency work to further prevent today's cause. At this time, we do not expect any impacts or issues during this window for customers.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Inbound Call Issues and US-Central Outage

Began: Ended: Duration:
  • Voice Platform

We are aware of and identified an issue with our US Central datacenter, and allow affecting some inbound numbers. We've re-routed all our traffic away from US Central, and mitigating Inbound issue now.

We continue to monitor this and are mitigating the remaining number inbound impacted. Outbound and all other features are working as expected. We apologize for this unusual event.

Our inbound issue has been resolved, and we're going to continue to investigate both root causes. At this time, all services are working as expected-- but if you do have any issues, please call us at 844-404-smpl or email help@smpl.com. Chat support is also available at https://smpl.co in the bottom right corner.

While monitoring we did get reports that not all phone we're ringing as expected. We've identified that cause and implemented a fix already. At this time, all services are restored and operational. We sincerely apologize, and have many items from these incidents that we're working on to prevent again.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.