Intermittent Delays

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 hours and 11 minutes

Level3 has resolved their trouble, and we will continue to monitor. In our initial assessment, there was little to no impact for customers, and our quick steps to remove the affected provider helped mitigate potential trouble. If you experience any trouble at all, please contact our Support team at 844-4-Simple or help@simplephoneco.com.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 22 minutes

Our team has identified an issue with Level3 that caused some intermittent calling trouble earlier. In our review and troubleshooting, we decided to move customers away from that data center early on and it resolved the isolated issues right away. We'll continue monitoring, and there is no further trouble expected.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

The team has received reports from some customers experiencing trouble making outbound calls. Our development team is fully caffeinated and looking into this. More updates to follow...

Began at: