Trouble loading Help Center, Support Requests, and Accounts

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 5 minutes

We're seeing our Zendesk services normalize, and have re-enabled Support Requests in our Accounts portal. If you are in need of support, please feel free to email or call us anytime. We'll continue to monitor Zendesk's services that would affect customer resources, and expect our Help Center, Support Requests, and Accounts page loading issues to be resolved at this time.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 34 minutes

We've disabled Support Requests in My Account (my.simplephoneco.com) as Zendesk's outage may prevent some users from accessing the system or site. If you have any questions, trouble, or need support, please call us at 844-4-Simple anytime.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

Our third party vendor Zendesk for managing email and support requests is experiencing an extended outage. They are aware of the issue and working to resolve it, and we're eager to get back to helping customers! No phone services or systems are effected, and you can reach our team at 844-4-Simple anytime.

Began at: