Hosted Platform - Trouble Making Calls

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 4 minutes

We continue to see call remain normal, and will continue to monitor closely. Our development team has scheduled an emergency maintenance this evening to continue our investigation. As with any unplanned issue or event, we'll post a postmortem report attached here. If you are experiencing any trouble, please let us now.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 22 minutes

Our development and engineering teams identified an issue that caused some users to have trouble making calls. We've removed the systems causing the trouble, and are seeing things return to normal status. If you are still experiencing any trouble, please contact us at 844-4-Simple or at help@simplephoneco.com.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

The team is aware that some of our Hosted Platform system customers are receiving errors when making outbound calls. We believe the interruption was temporary and we are currently investigating... Updates to follow.

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