Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 4 minutes

Rackspace has mitigated the issue regarding the attack, and we'll work with them in the AM on a plan to reduce the chances of their issues effecting us for the future. During this incident NO services or features appear to have been impact or reported troublesome, however some of our sites and homepage may have been unavailable. Back to business we go!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 20 minutes

Rackspace has confirmed the issue with their DNS, which may impact access to our homepage and some other sites. They are working to resolve the issue stemming from an large scale DDOS attack, and we expect a full restoration shortly.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

Our team is investigating DNS issues with our partner Rackspace that may cause intermittent registration and call completion issues with some services. We've contacted them regarding the trouble, and will continue to work minimize any impact or issue.

Began at: