Outage at Simple Phone Co. HQ

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 52 minutes

The outage and issue affecting our teams and HQ in Fullerton are now fully resolved. It's important to note that only our team was impacted, and that no services or systems were effected by the trouble. Back to work we go!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 19 minutes

For those also in the Southern California area effected by the outage, we've heard that Time Warner's Fiber cut is wide spread, and they are working to resolve it. As for us, we're continuing to monitor and assist via Tickets and emails to help@simplephoneco.com. Perhaps it's time for a cookie bake-off between the teams?

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We're currently experiencing an issue in our Fullerton, CA office due to a local outage in our neighborhood. Customer Support by phone, and calls to our office may experience trouble. For immediate help, please email help@simplephoneco.com to open a Ticket instantly, and our team will be following up directly.

Began at: