Email Notifications

Resolved
Resolved
After 1 hour and 21 minutes

We've now resolved the incident. Thanks for your patience. Please let us know if you have any further trouble at help@smpl.co or 844-404-smpl.

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Recovering
After 39 minutes

We've confirmed our temporary fix is working as expected, and email notifications are working for past 20+ minutes. Our Dev team has the final resolution ready and we'll confirm when complete.

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Investigating

We're aware of an issue with our third-party email provider SendGrid not delivering emails. A temporary fix has been put in place, however your email notifications may appear in your Junk mail. A formal fix is expected in the next few hours, and we apologize for the inconvenience.

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Began at:

Affected components
  • Services
    • Voice Platform
    • Messages (SMS/MMS)
    • Meetings
    • Network Controllers