Reports of East Coast Call Quality

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 7 minutes

We continue to monitor and have seen normalization since taking our earlier actions. We'll continue to monitor our east coast systems and update as needed. If you have any trouble at all, please let contact our friendly customer support at 844-4-Simple.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 52 minutes

Our development teams continue to monitor the earlier network trouble. Our adjustments for removing our East Coast-based resources are resolving these issues for reporting customers. We'll continue to monitor this and update as we learn more. The earlier trouble appears to be a Level3 issue in the New York area.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We've received reports of call quality for users processing call in our East Coast data centers, and are seeing increased latency and packet loss. As a preventative measure, we've rerouted calls inbound and outbound and traffic to our different data center which appears to have helped customers in our early testing. We'll continue to monitor and update this issue. If you experience any trouble at all, please feel free to contact our friendly Customer Support at 844-4-Simple.

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