Global CenturyLink/Level3 Outage

Resolved
Recovering
After 2 hours and 56 minutes

We are seeing resolution of services in most areas, we are continuing to monitor. For RFO, please read CloudFare's thorough review of the incident. https://blog.cloudflare.com/analysis-of-todays-centurylink-level-3-outage/

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 39 minutes

We continue to monitor this, and seeing the breathe of impact to our customers. This third-part article share the vast affect to services and customers of other services too: https://9to5mac.com/2020/08/30/centurylink-outage

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 1 minute

This is still ongoing, and we're fully engaged awaiting CenturyLink/Level 3 for resolution.

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Identified
After 13 minutes

Our developers, partners, and vendors are fully engaged, including CenturyLink. Services remain stable with our failover and redundancy in place, however some customer may still be impacted as their ISPs recover to. We'll continue to monitor this event and update as needed.

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Investigating

Since 230am PST, we've been monitoring a major outage with one of the worlds largest internet carriers CenturyLink/Level3. They provide connection between different providers, like your ISP. As such, we're seeing errors and outages with many providers connecting to us-- and several popular sites/Apps are reporting the same globally. We're engaged with all teams, everyone is awake and monitoring, and we'll provide an update as soon as we know more.

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Began at:

Affected components
  • Services
    • Voice Platform
    • Messages (SMS/MMS)
    • Meetings
    • Network Controllers
  • iOS and Android Apps