Presence / BLF Feature Trouble

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 36 minutes

After monitoring for a bit, we're marking this as resolved. If you have any trouble at all, please contact us at 844-4-Simple or help@simplephoneco.com. Happy calling!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 13 minutes

Our dev team has identified and resolved the issue in our testing. We will continue to monitor the Presence / BLF feature. Your phone will automatically resubscribe if you use this feature. If you have any trouble at all, please contact us at 844-4-Simple or help@simplephoneco.com.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

Our team is caffeinated and looking into reports of users experiencing trouble with BLF and Presence features. If you are experiencing trouble, keep an eye here as we'll update the ticket as our team works on this.

Began at: