Level3/East Coast Data Center Trouble - Service Not Impacted

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 14 minutes

As our redundancy continues to work in place, services are not impacted as a result of the Level3/Data Center outage this afternoon. We're going to close this status issue as our teams continue to monitor internally. We'll continue to monitor any reported issues overnight, and if you experience any trouble, please contact our support at any time.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 40 minutes

At this time we continue to see normal operations and stability. Our failover and redundancy plan in place is performing as expected. Level3 is aware of the issue, and working to fully restore. We're continuing to monitor the trouble. If you are experiencing any trouble, please contact our support.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 29 minutes

Our team continues to monitor this issue, and seeing all voice features and calling operating as normal. If you experienced trouble logging into our Platform portal, please refresh. If you are experiencing any other trouble, please contact our support.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

Our data center and Dev teams are monitoring an outage with Level3 at our East Coast Data Center. Our failover initiated has planned, however some users are having trouble logging into our Platform portal. We're monitoring both issues and will update again shortly.

Began at: