Intermittent Calling Trouble

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 hours and 3 minutes

This incident has been resolved without any further trouble, and we will continue to monitor things closely. If you experience any trouble at all, please contact our friendly team at 844-4-Simple. Happy calling!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 hours and 16 minutes

The issue has been identified and we will continue to monitor things closely.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 hours and 15 minutes

Our development team has identified the source of trouble for an isolated number customers that is now resolved. Our initial review confirms an increase error rate in call processing before 12pm PST. Our dev team identified the source of the trouble, and keeping a close eye on things. We have also scheduled and overnight maintenance tonight at 12am PST to make additional improvements.

If you are experiencing any trouble making or receiving calls - please contact our friendly support team at 844-4-Simple (844-474-6753, option 2) or email us at help@simplephoneco.com.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

The team has received reports of some customers experiencing trouble making or receiving calls during a small window of time, approximately 11:30am - 11:45am PST. We are looking deeper into this and more updates to follow...

If you are currently having any trouble making or receiving calls, please reach out to us at help@simplephoneco.com or 844-4-Simple (844-474-6753, option 2).

Began at: