Feature Trouble - Outbound Faxes with Voice Platform

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 7 hours and 50 minutes

Our genius development team was able to patch the FaxBox bugs and outbound faxing is now working normally.

If you are experiencing any trouble sending faxes, please don't hesitate to contact our friendly support team at 844-474-6753, option 2 or by email at help@simplephoneco.com

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 9 minutes

The development team is still working to get to the bottom of the notification trouble.

More updates to follow..

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 17 minutes

The teams are making progress! We've been able to identify that faxes are transmitting, but have discovered that Platform is not accurately reporting these successes.

We are hard at work to resolve this and will provide additional updates within 1 hour.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We have received several reports from some customers of FaxBoxes experiencing trouble when transmitting faxes. Our development team is working along side ours support staff to investigate each report and get to the bottom of the issue.

We'll provide additional updates in one hour, if not resolved.

Began at: