Trouble with Presence (BLF Monitoring)

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 7 hours and 58 minutes

This incident has been resolved.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 hours and 11 minutes

The needle has been resolved! Customers should find their Presence (BLF Monitoring) returning to normal. If you have any additional trouble, please let us know. Happy Calling!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 6 minutes

The devs are combing through data sets that the team has gathered while reproducing the trouble and we expect to find the needle in the virtual haystack, very soon. More updates to come..

If you are experiencing any trouble with Presence (BLF), please reach out to our customer support team at 844-4-Simple or help@simplephoneco.com

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

The team has received reports from some customers that monitor Presence (Busy Lamp Field Monitoring) that the indication lights are not showing when extensions are in use or receiving calls. Our development team is aware of this and are investigating. Updates to follow..

If you are experiencing any problems with Presence (BLF), please reach out to our friendly customer support team at 844-4-Simple or help@simplephoneco.com

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