Isolated Outbound Calling Trouble

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 9 hours and 44 minutes

Our team will continue to keep an eye out for issues into the afternoon and evening. If you are experiencing any trouble, please contact Customer Support.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 47 minutes

We've scheduled a maintenance for 8pm EST (5pm PST) to restart a system for an issue a small number of customers experiencing trouble with outbound calling. During this window, some inbound calls (for those affected) may be prevent for 2 minutes while maintenance is completed.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 34 minutes

Our engineering team is still working on a resolution for a few our customers experiencing trouble making outbound calls. For those experiencing the trouble, outbound calls are only affected at this time, inbound and all other services are unaffected.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 38 minutes

Our engineers continue to investigate reports that some customers are having trouble making outbound calls.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We're investigating reports that some customers are having trouble with some outbound calls.

Began at: